Imagine Cruising Banner

We have listed our most frequenly asked questions and answers about travelling with Imagine Holidays. Please click on a category that best suits your enquiry.

Documentation & Tickets

Q: When will I receive my booking confirmation?

A: All confirmation and receipts will be sent out within 3 working days from when the booking was made.

Q: My confirmation is incorrect, help?

A: As a passenger you have a responsibility to check that all the information is correct on your documents. Please contact Customer Service Team on 0861 500 200 immediately, so we can ensure that the relevant operators have the correct information.

Q: I have moved, do I need to inform you?

A: We will require this information to be put into writing from the lead passenger, along with your full name, reference number and new address details.

Q: When will I receive my tickets?

A: Your Travel Documents will be sent to you via email approx. 7-14 working days after you have paid your booking in full. If you booked a holiday to Mauritius, you will receive your travel documents approx. 6 weeks prior to departure.

Cruise Tickets will be sent via email no later than 7 days prior to departure although we do aim to get them to you 2-3 weeks prior where possible. Please ensure that you log on to your cruise line’s website and complete all of the pre-cruise information that they require to enable us to access your tickets in a timely manner.

Q:What is an electronic ticket?

A. With an e-ticket we send you an email confirmation of your booking which will contain your e ticket number. You should print out your e-ticket and keep it handy during your travel. An e-ticket allows your entire travel experience to be easy and safe because all of your booking and ticket details are held electronically.

Q: I’ve lost my tickets – Help

A: We are able to resend your tickets, so don’t panic! Please contact our friendly Customer Service Team who will be able to assist you.

Q: I am part of the cruise line membership scheme, how do I notify you?

A: At the time of booking please provide this number to our sales advisor. Or, alternatively, contact the Customer Service Team and we can advise the relevant cruise line of your membership number to ensure you do not miss out on any benefits.