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Travel Updates

Last Updated: 3.00pm 19th July 2021 

COVID-19 Coronavirus Update

The global COVID19 pandemic is creating widespread uncertainty across the whole travel sector and we understand that in the current situation, your travel plans may well need to change. We are doing all we can to be as flexible as possible as the current situation evolves, our team are here to support customers throughout. Due to the volume of passengers affected, we request that you do not call us regarding your forthcoming sailing.

Our approach will follow our well-established process: 

  • If you are due to travel imminently, alternative options will be discussed with you. This will include transferring to a future date or receiving a future holiday credit note.
  • If you are travelling in the coming months, we’ll be in touch to discuss the latest situation and options available to you. Please do not call us.

If your booking is affected by this update, rest assured that we will take care of cancelling all the arrangements we have booked for your holiday - so you can focus on other, more important things at this time. You do not need to contact us, we plan to contact you as soon as possible with more specific information on your options and the next steps. We are currently assisting passengers travelling in strict date order and therefore we would appreciate your patience during this time.

My holiday has been cancelled

If your holiday has been cancelled by your cruise line, or you are unable to travel due to restrictions either in your home country or the country you’re travelling to, you do not need to contact us, we plan to contact you as soon as possible with more specific information on your options. We are currently assisting passengers travelling in strict date order and therefore we would appreciate your patience during this time.

I'd like to cancel my booking

If your holiday has not been cancelled our standard booking conditions apply. We will continue to monitor local health authorities, the FCO and all relevant governmental advice and will review all holidays and update passengers if circumstance change.

Should the The Foreign and Commonwealth Office (FCO), global or local health authorities advise against travel or impose severe restrictions on movement within a country which directly affects your holiday itinerary, we will be in contact to discuss your options.

We are working closely with ABTA adhering to their general travel advice, updates and guidance to ensure your booking is protected and safe. You can view their advice for customers from their website at https://www.abta.com/news/coronavirus-outbreak

Cruise Line Itinerary Amendments & Important Travel Information

Each cruise line is continually assessing their upcoming itineraries to ensure that they are operating in accordance with the latest advice from the relevant authorities. Please see below for the most up to date information.

Azamara

Azamara will be extending the suspension of global operations for the below sailings:

Azamara Journey Sailings departing on July 16th 2021 through to September 29th 2021

Azamara Pursuit sailings departing on July 10th 2021 through to September 14th 2021

Please refer to their website for further details here

Celebrity Cruises

Celebrity Cruises have extending the suspension of some sailings, including all sailings from the United States until June 30, while continuing its measured return to service with more sailings scheduled from different regions around the world.

While we continue to work with the Centers for Disease Control and Prevention in the United States and government authorities around the world, we have made the following adjustments to upcoming 2021 itineraries:

  • Suspending sailings through June 30
  • Excluding all ships which have recently announced many new homeports around the globe

Costa Cruises

Due to resume as below:

  • Costa Deliziosa as of 29th May 2021
  • Costa Diadema as of 4th June 2021
  • Costa Favolosa as of 6th June 2021
  • Costa Firenze as of 30th May 2021
  • Costa Fortuna as of 5th June 2021
  • Costa Fascinosa as of 7th June 2021
  • Costa Luminosa as of 6th June 2021
  • Costa Magica as of 29th May 2021
  • Costa Pacifica as of 28th May 2021
  • Costa Smeralda as of 1st June 2021
  • Costa Toscana as of 26th December 2021

Cunard

For the latest cruise updates please click here

Holland America Line

  • Nieuw Statendam: Eight departures from May 2 through June 27, 2021, that include seven- and 14-day Norway and Baltic itineraries, as well as the 14- and 21-day Collectors’ Voyages of those cruises. 
  • Volendam: July 1st 2021 through to 25th July 2021 – Cancelled.  
  • Westerdam: July 1st 2021 through to 31st August 2021 - Cancelled

MSC

MSC have cancelled sailings on MSC Magnifica for the entire 2021 deployment.

Please refer to their website for further details here

MSC have restarted operations in the Mediterranean for residents of the Schengen countries only, operating sailings on both Grandiosa and the MSC Seaside, the latter performing a brand-new itinerary featuring 7-night cruises (starting from 1st of May).

NCL

NCL have extended their voluntary temporary suspension of voyages:

  • Ship - Suspended Through.
  • Pride of America - October 31, 2021.
  • Norwegian Escape - November 2, 2021.
  • Norwegian Joy - October 9, 2021.
  • Norwegian Pearl - December 7, 2021.
  • Norwegian Jewel - January 9, 2022.
  • Norwegian Spirit - January 28, 2022.
  • Norwegian Sun - January 18, 2022.

Oceania

Oceania have extended their voluntary temporary suspension for all departures through 30th September 2021 aboard Riviera, Regatta, Insignia, Nautica.

P&O Cruises

For the latest updates please click here

Princess Cruises

Princess Cruises have announced the suspension of sailings. For further information please click here.

Regent Seven Seas Cruises

Regent Seven Seas have extended the voluntary temporary suspension of voyages embarking through September 2021 for the following ships Seven Seas Explorer®, Seven Seas Voyager®, Seven Seas Mariner® and Seven Seas Navigator.

Royal Caribbean Cruise Lines

For the latest cruise updates please click here.

Silversea

Silversea have extended the pause in their operations. For full details by ship, please visit their website

Seabourn

Seabourn has extended its pause and cancelled select ship operations until into 2021,

  • Seabourn Sojourn, with departures through September 25th 2021
  • Seabourn Encore, with departures through to August 21st 2021

You can view more information on their website here.

I've been offered a cruise credit by my cruise line

In this ever-changing environment, we’d like to offer you the reassurance that, should you wish to, you will be able change your travel plans. The policies around Future Cruise Credits can be complicated and differ by cruise line. Our experienced team are actively working with each of our cruise line partners to fully understand the detail behind each cruise line’s terms and conditions so that we can talk through your best options. This will enable you to change your holiday to a future sailing with minimum complication.

If you have been offered a Future Cruise Credit by your cruise line and your holiday has not yet been cancelled, please note that the credit only applies to the cruise provided by the cruise line, it does not apply to the other travel elements of your booking. Imagine Cruising is your tour operator and the ATOL holder of the holiday.

Your health and safety

The situation is changing rapidly, with updates altering daily. It is unknown what a country’s response to the virus will be, including travel exclusions but we’ll make it our top priority to know and inform you of the latest news that might affect your holiday.

Our customers’ health and safety is our first priority, and you can be assured that we always follow advice from The Foreign and Commonwealth Office (FCO) on where it is safe to travel. This is monitored regularly and will communicate with customers if we believe that there is an increased risk in travel to a country.

See the latest travel advice from The Foreign and Commonwealth Office (FCO) and the South African Government website

The team at Imagine Cruising are working closely with our travel partners to fully understand the potential impact on future travel arrangements to these regions, with an immediate focus on those who are currently on holiday, or who are travelling in the next week.

Please continue to refer to this page for further updates and we thank you for your patience. 

https://www.gov.za/NovelCoronavirus