Imagine Cruising Banner

Travel Updates

Last Updated: 7.40pm 17th February 2021 

COVID-19 Coronavirus Update

The global COVID19 pandemic is creating widespread uncertainty across the whole travel sector and we understand that in the current situation, your travel plans may well need to change. We are doing all we can to be as flexible as possible as the current situation evolves, our team are here to support customers throughout. Due to the volume of passengers affected, we request that you do not call us regarding your forthcoming sailing.

Our approach will follow our well-established process: 

  • If you are due to travel imminently, alternative options will be discussed with you. This will include transferring to a future date or receiving a future holiday credit note.
  • If you are travelling in the coming months, we’ll be in touch to discuss the latest situation and options available to you. Please do not call us.

If your booking is affected by this update, rest assured that we will take care of cancelling all the arrangements we have booked for your holiday - so you can focus on other, more important things at this time. You do not need to contact us, we plan to contact you as soon as possible with more specific information on your options and the next steps. We are currently assisting passengers travelling in strict date order and therefore we would appreciate your patience during this time.

My holiday has been cancelled

If your holiday has been cancelled by your cruise line, or you are unable to travel due to restrictions either in your home country or the country you’re travelling to, you do not need to contact us, we plan to contact you as soon as possible with more specific information on your options. We are currently assisting passengers travelling in strict date order and therefore we would appreciate your patience during this time.

I'd like to cancel my booking

If your holiday has not been cancelled our standard booking conditions apply. We will continue to monitor local health authorities, the FCO and all relevant governmental advice and will review all holidays and update passengers if circumstance change.

Should the The Foreign and Commonwealth Office (FCO), global or local health authorities advise against travel or impose severe restrictions on movement within a country which directly affects your holiday itinerary, we will be in contact to discuss your options.

We are working closely with ABTA adhering to their general travel advice, updates and guidance to ensure your booking is protected and safe. You can view their advice for customers from their website at https://www.abta.com/news/coronavirus-outbreak

Cruise Line Itinerary Amendments & Important Travel Information

Each cruise line is continually assessing their upcoming itineraries to ensure that they are operating in accordance with the latest advice from the relevant authorities. Please see below for the most up to date information.

Azamara

Azamara will be extending the suspension of global operations for all sailings departing into 2021, as per the below schedule

Azamara Quest: May 1, 2021. 

Azamara Journey: May 1, 2021. 

Azamara Pursuit: May 9, 2021. 

Celebrity Cruises

Celebrity Cruises have extended the pause in their operations up to and including the April 30, 2021 along with the Apex Transatlantic sailing of 1st May 21, and the 2021 Europe Season for Edge and Constellation, including sailings departing May – October 2021.

Costa Cruises

Cruises will resume on March 13, 2021 with Costa Smeralda.  Costa Smeralda will start again with mini-cruises for 3, 4 days or cruises for 7 days to the most beautiful Italian locations.

All cruises planned on the Costa Deliziosa, Costa Firenze and Costa Luminosa between February 1st and March 12th 2021 are cancelled.

Cunard

As a result of the continuing impact of Covid-19, Cunard has further extended its pause in operations to sailings up to 4 June 2021 for Queen Elizabeth, 28 May 2021 for Queen Mary 2 and 16 May 2021 for Queen Victoria.

They are also currently reviewing information following Canada’s decision to extend the interim order that prohibits cruise ships from sailing in its waters and calling on Canadian ports until February 2022. You can view more information on their website here.

Holland America Line

Holland America Line have announced the extension of their global pause in operations as per the below:

  • All cruise departures through April 30, 2021.
  • Alaska: Eurodamand Oosterdam through the first week of June (roundtrip from Seattle); Koningsdam through mid-May (roundtrip from Vancouver, British Columbia, Canada); Nieuw Amsterdam and Noordam through mid-May (roundtrip Vancouver and between Vancouver and Whittier, Alaska); and Zuiderdam though early June (roundtrip from Vancouver).
  • Mediterranean: Volendam cruises through early June (between Venice and Civitavecchia [Rome], Italy); Westerdam though early June (roundtrip from Venice or between Venice and Piraeus [Athens], Greece).
  • Canada/New England: All Zaandam cruises through August (between Boston, Massachusetts, and Montreal, Quebec, Canada).

MSC

MSC have restarted operations on their ship, Grandiosa, for residents of the Schengen countries only.

NCL

NCL have extended their voluntary temporary suspension of ALL voyages through May 2021.

Oceania

Oceania have extended their voluntary temporary suspension of ALL voyages through May 31, 2021.

P&O Cruises

P&O have extended the pause in their operations into April 2021 Please visit their website for full details.

Princess Cruises

Princess Cruises have announced the suspension of sailings as below :-

  • All Cruises through March 31, 2021
  • All sailings through to November 1, 2021, and all sailings of 8 days or more, that call at a US port
  • All cruises to and from Japan through June 25, 2021
  • For cruises departing from Australia and New Zealand through May 31, 2021.
  • The World Cruise on Island Princess and South America Circle on Pacific Princess in 2021
  • Sailings cancelled due to the sale of Pacific Princess

Regent Seven Seas Cruises

Regent Seven Seas have extended the voluntary temporary suspension of voyages embarking through May 2021 on all ships.

Royal Caribbean Cruise Lines

Royal Caribbean Cruise Lines have extended the pause in their operations up to and including the 30th Aril 2021 (excluding Quantum and Spectrum sailings in Singapore and China respectively).

Silversea

Silversea have extended the pause in their operations into 2021 for certain ships. For full details by ship, please visit their website

Seabourn

Seabourn has extended its pause and cancelled all global ship operations until 31st March 2021, and in addition, all sailings of 8 days or more, that call at a US port, have also been cancelled.  For further details, by ship, please see below:

  • Seabourn Odyssey: pause effective through 5 November, 2021.
  • Seabourn Ovation: pause effective through April 18, 2021.
  • Seabourn Encore: pause effective through May 28, 2021.
  • Seabourn Quest: with voyages longer than 7 days and calling on a U.S. port cancelled from July 22, 2021 – November 6, 2021.

I've been offered a cruise credit by my cruise line

In this ever-changing environment, we’d like to offer you the reassurance that, should you wish to, you will be able change your travel plans. The policies around Future Cruise Credits can be complicated and differ by cruise line. Our experienced team are actively working with each of our cruise line partners to fully understand the detail behind each cruise line’s terms and conditions so that we can talk through your best options. This will enable you to change your holiday to a future sailing with minimum complication.

If you have been offered a Future Cruise Credit by your cruise line and your holiday has not yet been cancelled, please note that the credit only applies to the cruise provided by the cruise line, it does not apply to the other travel elements of your booking. Imagine Cruising is your tour operator and the ATOL holder of the holiday.

Your health and safety

The situation is changing rapidly, with updates altering daily. It is unknown what a country’s response to the virus will be, including travel exclusions but we’ll make it our top priority to know and inform you of the latest news that might affect your holiday.

Our customers’ health and safety is our first priority, and you can be assured that we always follow advice from The Foreign and Commonwealth Office (FCO) on where it is safe to travel. This is monitored regularly and will communicate with customers if we believe that there is an increased risk in travel to a country.

See the latest travel advice from The Foreign and Commonwealth Office (FCO) and the South African Government website

The team at Imagine Cruising are working closely with our travel partners to fully understand the potential impact on future travel arrangements to these regions, with an immediate focus on those who are currently on holiday, or who are travelling in the next week.

Please continue to refer to this page for further updates and we thank you for your patience. 

https://www.gov.za/NovelCoronavirus